Terms and conditions

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
• (your information helps us to better respond to your individual needs)
• To improve our website
• (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
• (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site features
• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

• Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

All users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.almeera.com.qa

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.almeera.com.qa/

Security

Al Meera Online takes online security very seriously. Our website is coded with HTTPS to ensure safety of every transaction. When you use your credit/debit card, your data is encrypted to the highest standard and held on a secure computer, protected from hackers and criminals.  We do not store any credit/debit card details within our systems or computers, ensuring your absolute safety when you shop with us.

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
 Dispatch times may vary according to availability and subject to any delays resulting from order load or force majeure for which we will not be responsible.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such change.

Our Contract 

When you place an order, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement that the order has been received and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. A hold will be placed on your card based on your order value. Once you items have been prepared and ready for dispatching, the amount will be deducted from your card.


Meera Rewards

In order to accumulate Meera Rewards points, an individual must be a registered member of the Meera Rewards Program. If you have completed qualifying e-commerce transactions , you may contact the Al Meera call center at +974 40119011 to claim them. Please note that any requests for missing points must be submitted within 30 days of the transaction date, as no points will be credited for transactions older than 30 days.

Returns & Exchanges

Only packaged/dry goods can be accepted as returns in their original packaging and within 7 days from the day, that customer receive the item after a confirmation from our customer service team, quality and unopened in case of expired items or quality defects. All items should be in their original pack as they were checked out from the branch. Fresh, chilled, and frozen items will not be returned in any case unless there was a defect caused at time of purchase. Other returns will be handled on a case-by-case scenario.

 Quantity Limits:
 To be able to better serve all of our customers, Al Meera reserves the right, at its sole discretion, to limit the quantity of items purchased per person or per household.

 E-Communications:
 When you visit the Website or e-mail us, you are communicating with us electronically and consequently, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
 
 

As a customer, you agree and confirm on the following:

1.     In the event of a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Al Meera for redelivery shall be claimed from you.

2.     You will provide correct information requested from your side. Al Meera reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true, almeera.online has the right, in its sole discretion to reject the registration and ban you from using the services of almeera.online. That you are transacting through this Website at your sole risk.

Display of Products:
 The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. While, we try to place exact images to match product description, images are not always accurate and you must base your purchase on the product description.